What You’ll Actually Do
You’ll own our day-to-day client management, invoicing, and project coordination. We need someone proactive while keeping our clients supported and happy.
You will be the bridge between our US clients and our production teams in the Philippines and California. You won’t just be following a checklist—you’ll have the autonomy to suggest improvements and own your work.
This is a Night Shift Role (US Time): You must be available to communicate with clients during their business hours (Pacific Standard Time). This requires discipline and commitment to a consistent schedule.
Client Communication & Relationship Management (45%)
- Conduct scheduled weekly/bi-weekly check-ins with all active clients via email, calls, and messaging
- Respond to all client inquiries within 24 hours (during US business hours)
- Coordinate project schedules and timelines with clients so they always know what’s happening
- Send friendly, professional status updates and project reminders
- Address client concerns and escalate urgent issues immediately to leadership
- Help clients feel supported and valued throughout their project journey
Invoicing & Payment Follow-Up (35%)
- Send invoices on time with clear payment information
- Track which clients have paid and which are waiting
- Follow up on invoices that are overdue with a friendly reminder
- Document all payment attempts and client responses
- Help resolve any billing questions or discrepancies
Task Management & Operations (20%)
- Monitor tasks to ensure all projects stay on track
- Coordinate between US and Philippines production teams on project status
- Flag delays or blockers to leadership immediately
- Organize client files in Google Drive with clear labeling
- Maintain client contact information and project details accurately
- Handle basic administrative tasks (scheduling, file organization, document prep)
Who We’re Looking For
Experience & Skills:
- 3+ years in client-facing work, customer service, operations, or similar roles
- Collections/Invoicing: Experience following up & managing billing
- English Proficiency: Excellent spoken and written English. You must be comfortable on calls with US clients, messaging and writing professional emails.
- Schedule Commitment: Proven reliability working night shifts (US hours). You show up, on time, consistently.
- Tech Comfort: Proficient with Google Sheets, Google Drive, email, and learning new tools quickly. Wrike experience is a bonus.
Personal Qualities:
- Proactive: You see what needs to be done and take initiative. You don’t wait to be told.
- Professional: You represent the company well in every client interaction. You’re friendly but professional.
- Reliable: You maintain consistent attendance and deliver quality work without constant supervision.
- Detail-Oriented: You notice small errors and take pride in accuracy.
- Problem Solver: When something doesn’t work, you figure out solutions.
- Coachable: You’re open to feedback and eager to improve your skills.
Nice-to-Have:
- Customer service or call center experience
- Experience with accounting/invoicing software
- Familiarity with project management tools (Wrike, Asana, Monday)
- Experience managing multiple time zones
Compensation & Benefits
- Starting Salary: ₱30,000 – ₱35,000 PHP per month (depending on experience; raise is contingent upon performance within 90days)
- Schedule: Full-time, Monday – Friday (US Pacific Time) – Flexible scheduling negotiable based on business needs and individual circumstances.
- Location: 100% Remote (Work from Home in the Philippines)
- Resource: Mac Laptop will be provided by the company for work purposes
We Got You!
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